Return & Refund Policy

Effective Date: 20/02/2026
Last Updated: 20/02/2026

At Dadramart, customer satisfaction is important to us. If you are not fully satisfied with your purchase, we are here to help. Please read our Return & Refund Policy carefully to understand your rights and responsibilities.

1. Return Eligibility Criteria

To be eligible for a return:

The item must be returned within 7 DAYS of delivery.
The product must be unused, unworn, and in original condition.
The product must be returned in its original packaging with tags, labels, and invoice (if applicable).
The product must not be damaged due to misuse or mishandling.

We reserve the right to reject returns that do not meet the above conditions.

2. Return Timeframe

Customers must raise a return request within 7 DAYS from the date of delivery.

To initiate a return, please contact us at:

📧 tarunpandey883@gmail.com

Please include:

Order number
Reason for return
Photos (if product is damaged/defective)

Our team will review your request and respond within 5 BUSINESS DAYS.

3. Refund Process and Timing

Once your return is approved:

We will arrange pickup (if applicable) or provide return instructions.
After we receive and inspect the returned item, we will notify you of the refund status.
If approved, the refund will be processed within 7 days.

Refunds will be issued via:

Original payment method (for prepaid orders)
Bank transfer (if applicable)
Store credit (if applicable)
For Cash on Delivery (COD) orders, refund will be processed via bank transfer after collecting account details.

Please note:

Shipping charges (if any) may be non-refundable unless the return is due to our error.
Bank processing times may vary.

4. Exchange Options

We may offer exchanges for:

Size issues
Damaged products
Incorrect items delivered

Exchanges are subject to stock availability.

If the requested product is not available, we may offer:

Store credit
Refund
Alternative product option

To request an exchange, contact us at tarunpandey883@gmail.com within 7 DAYS of delivery.

5. Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, or incorrect product:

Notify us within 3 DAYS of delivery.
Share clear photos and your order number.

After verification, we will:

Arrange free pickup (if applicable), and
Offer a replacement or full refund (including shipping charges, if applicable).

Failure to notify us within the specified timeframe may result in rejection of the request.

6. Non-Returnable Items

The following items are not eligible for return or refund:

Personal care products
Innerwear or hygiene-related items
Perishable goods
Customized or personalized products
Clearance or final sale items
Gift cards or promotional vouchers

These items are non-returnable for hygiene, safety, or business reasons.

7. Return Shipping Costs

If the return is due to a damaged, defective, or incorrect item, we will bear the return shipping cost.
If the return is due to customer preference (e.g., change of mind), return shipping charges may be deducted from the refund or borne by the customer.

Specific charges, if applicable, will be communicated during the return approval process.

8. Cancellation Policy

Orders can be canceled before they are shipped.

To cancel an order, contact us immediately at tarunpandey883@gmail.com.

Once the order has been shipped, cancellation may not be possible, and you may need to initiate a return after delivery.

9. Refund Delays

If you have not received your refund within the stated timeframe:

Check your bank account again.
Contact your bank or payment provider.
If the issue persists, contact us at tarunpandey883@gmail.com.

10. Policy Updates

We reserve the right to update this Return & Refund Policy at any time. Changes will be posted on this page with an updated “Last Updated” date.

11. Contact Us

For any return or refund-related queries, please contact:

[STORE NAME]
📧 Email: tarunpandey883@gmail.com
📞 Phone: +91-9559892178
📍 Address: Sai Puram, Medical College Road, Gorakhpur, Uttar Pradesh- 273013